Category Archives: Design

On something as vague as distribution

There’s really a lot to write on distribution. I’ve decided to focus on vending machines automatic retailing first. A few years ago, I saw vending machines selling iPods in the airport.  I was so surprised I wrote about it.   … Continue reading

Posted in Customer service, Design, Merchandising | 1 Comment

On the frustration of microwave design

Every time I use a new microwave, I get a little irritated. No two microwaves ever seem to function the same way. Sometimes, you punch in the time before you hit start. Others, it’s the heat setting first and then … Continue reading

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